1. How to ask
Email privacy@taskrand.co.za from the email address on your account, with the subject "Delete my data". Include your full name and cellphone number so we can find your account.
Once TaskRand is live, you will also be able to delete your account yourself under Account settings → Delete account.
We may ask you to confirm the request before we delete anything, so nobody else can close your account.
2. If you signed in with Google or Facebook
Removing TaskRand from the apps and websites in your Google or Facebook settings stops those accounts sharing information with us. It does not delete what we already hold, so also email us as described above.
3. What happens next
- We confirm we've received your request within 3 business days.
- If you have a balance, we pay out your legitimate balance to your verified bank account first.
- We delete your account and personal information within 30 days of confirming your request, and email you when it's done.
4. What we have to keep
Some records must be kept by law even after your account is deleted:
- Payout and transaction records, for as long as tax and company laws require, generally five to seven years.
- Records of fraud, for as long as needed to prevent repeat abuse, as explained in our Anti-Fraud Policy.
Everything else is deleted or made anonymous. Our Privacy Policy explains what we collect and why.
5. Questions or complaints
Contact our Information Officer at privacy@taskrand.co.za. If you are unhappy with how we handled your request, you can complain to the Information Regulator at inforegulator.org.za.