Terms of Service

1. About these terms

These terms are an agreement between you and TaskRand (Pty) Ltd ("TaskRand", "we"). Our Privacy Policy and Anti-Fraud Policy form part of them. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

2. Who can join

• You must be 18 or older and live in South Africa.
• You may have only one account, in your own name.
• To withdraw to a bank, you need a South African bank account in your own name.
• The information you give us must be true and kept up to date.

3. Your account

You can sign up with your email address, or with your Google or Facebook account. Before your first cash-out, we verify your cellphone number with a one-time PIN sent by SMS.

Keep your password private: you are responsible for activity on your account. TaskRand will never ask for your password, bank PIN or OTP.

If you change your bank details or cellphone number, we email you to confirm the change and hold withdrawals for 48 hours. This protects you if someone else gets into your account or takes over your SIM.

4. How rewards work

• Surveys come from independent research partners. When you complete one, the partner pays TaskRand and we credit your wallet with your share of that payment: 50% for Free members and 70% for Premium members. You see the reward before you start.
• Tasks are posted by businesses, and each shows its reward. You are credited once the business approves your work. If your work is rejected you earn nothing for it, but you can ask us to review the rejection.
• A reward may show as pending while a partner confirms it. Partners can reverse a reward after it is credited, and we then reverse it in your wallet too.
• You will not qualify for every survey, and we cannot guarantee how many surveys or tasks are available to you.
• Your wallet balance is not a bank deposit, earns no interest and cannot be moved to another member.

5. No income guarantee

TaskRand does not guarantee any income. What you earn depends on the surveys and tasks available, whether you qualify, and the quality of your work. We never pay members to view or click adverts. Premium fees are TaskRand's own revenue and are never used to pay member rewards: every reward comes from a survey partner or a business.

6. Cashing out

• Bank transfer: once your balance reaches R50, you can withdraw by EFT to a South African bank account in your own name. Bank withdrawals are free and processed within 3 business days.
• Airtime, data, electricity and vouchers: from R10, you can swap your balance for airtime or data on Vodacom, MTN, Cell C or Telkom, prepaid electricity, or shopping vouchers. These are usually delivered shortly after you redeem them.
• Check the number you enter. We cannot reverse airtime, data or electricity sent to a wrong number or meter, or payments made to bank details you entered incorrectly.
• We may ask you to verify your identity before your first cash-out or if your account is flagged, as set out in our Anti-Fraud Policy.
• You are responsible for declaring your TaskRand income to SARS where the law requires it.

7. Premium membership

• Premium costs R200 per month, VAT included where applicable. It is billed monthly in advance through Paystack until you cancel.
• Premium gives you: priority placement, meaning you are shown first when businesses choose workers (ranking among Premium members also weighs ratings); early access to new tasks; a higher share of survey rewards; and a custom profile with a Premium badge.
• Premium does not guarantee tasks, income or approval of your work.
• You can cancel any time in your account settings. Premium stays active until the end of the month you paid for, and we do not refund part-months.
• If you cancel within 7 days of your first Premium payment, we refund that payment in full.
• If we change the price, we will tell you at least 30 days before it applies to you, and you can cancel before then.
• If a payment fails, Premium benefits pause until the payment goes through.

8. Rules you agree to follow

• Answer surveys honestly and do tasks yourself, following each task's instructions.
• Keep confidential anything a business marks as confidential.
• Do not harass other members, businesses or our staff.
• Follow our Anti-Fraud Policy.

9. Businesses that post tasks

Businesses agree to separate business terms. Tasks must be lawful, and we may remove any task that breaks our rules.

10. Suspension and closure

We may suspend or close an account that breaks these terms. Rewards earned through fraud are forfeited, as set out in our Anti-Fraud Policy. You can close your account at any time, and we will pay out your legitimate balance to your verified bank account.

11. Ownership

The TaskRand name, logo and website belong to us. Work you submit for a task is handled as described in that task, and your survey answers are used by the research partner running the survey.

12. Our liability

We provide TaskRand as available and cannot guarantee it will always be online or that partners will always have surveys. As far as the law allows, our total liability to you is limited to your wallet balance plus the Premium fees you paid in the last 3 months. This does not limit any right you have under the Consumer Protection Act.

13. Changes to these terms

We will email you at least 14 days before a material change takes effect. If you do not agree, you can close your account before then.

14. Complaints and disputes

Contact support@taskrand.co.za first, and we will respond within 3 business days. If we cannot resolve it, you can approach the Consumer Goods and Services Ombud or the National Consumer Commission. South African law governs these terms.

15. Contact and company information

We handle all enquiries by email at support@taskrand.co.za. The details below are published as required by section 43 of the Electronic Communications and Transactions Act.

Also read: Privacy Policy Anti-Fraud Policy Delete your data